For a company to be successful, it must have the right number of associates with the right skills at the right time and in the right place. For this reason, we employ competence management throughout all our divisions, a program we started in 2006. This program focuses on developing the specialist skills required now, and especially in the future, to achieve our business goals. What is characteristic of the program is the systematic way in which it identifies and develops skills.
Systematic process
This intensive process, which will be performed annually, comprises six steps. In the preparation phase, meetings are held between the associate development departments and the managers of individual units to clarify what strategy and what objectives each unit is pursuing, and what this means in terms of the skills available in the unit. In the next phase, the units’ managers work with the associate development managers to derive the specialist skills that they will need in the future, given their unit’s strategy. These requirements are documented in detail, and standards are defined. In the third step, we meet with associates individually to analyze their skills. Then, their existing skills are compared with future requirements, allowing us to decide on the activities necessary to build up the associates’ capabilities. For this purpose, conventional training options are available alongside methods of learning such as coaching and job rotation. Where necessary, we also define new activities and redefine old ones.
Finally, we use indicators to measure the success of the training activities. In this way, we systematically build up the skills that are decisive for our business success.